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Payment Terms

How agencies pay Flyett, how bookings on Flyett supplier accounts are funded, and how payments Flyett collects from customers are settled, refunded and invoiced.

Effective 4 October 2026 · Fly Explore Traveltech Private Limited

1. Scope

These Payment Terms form part of the Flyett Terms of Service. They cover what agencies pay Flyett, how bookings on Flyett supplier accounts are funded, and how Flyett handles payments it collects from an agency’s customers. All amounts are in Indian rupees.

2. Prices

  • For bookings on Flyett supplier accounts, the cost shown to your agency includes all Flyett charges and the applicable taxes. You set your own selling price, markup and fees on top.
  • For bookings on your own supplier accounts, you pay the Supplier under your own agreement with them, and Flyett charges only its plan and usage charges.
  • Fares and availability can change until a booking is ticketed or confirmed. If the fare rises while a paid booking is being made, it goes ahead automatically only within the tolerance your agency has set; above that it pauses for your agent to accept the new fare.

3. Funding bookings on Flyett supplier accounts

Each booking on a Flyett supplier account is funded in one of two ways. Your agency sets the default, and your agent can change it at checkout:

  • From your advance balance: you pay Flyett in advance, and the booking cost is taken from your balance. Your balance can be split by supplier, and any unallocated amount can be used for any booking.
  • From your customer’s payment: your customer pays through a Flyett payment link, and the booking is paid from that payment.

You can top up your advance balance through the payment options shown in Flyett. A top-up is available once the payment is confirmed. A negative balance is only allowed up to a limit Flyett sets for your agency, which is zero unless we agree otherwise; any negative balance is recovered from your next top-up, and new bookings that would exceed the limit are blocked.

4. Payments Flyett collects from your customers

  • Flyett can send your customer a secure payment link. Payments are processed by our payment partner Razorpay, using the methods it offers, such as cards, UPI and net banking. Flyett does not store card details.
  • Flyett collects these payments on your agency’s behalf. After the booking is ticketed or confirmed, your agency’s share is credited as shown in your Settlements screen in Flyett.
  • Refunds of these payments go back to the customer’s original payment method, as set out in the Refund & Cancellation Policy. Where part of the refund has already been settled to you, that part is recovered from your balance or future settlements.
  • If a customer’s bank reverses a payment (a chargeback), we will share the dispute with you and you can provide evidence. Any amount the bank finally reverses is recovered from your balance or future settlements.

5. Credit you give your customers

Flyett lets your agency give credit lines to your customers and corporate clients and track what they owe. That credit is between your agency and your customer, at your agency’s risk; Flyett does not guarantee or collect it unless a customer pays through a Flyett payment link.

6. Plans, usage and add-ons

  • Your plan sets the usage it includes and any price for usage above that. Usage is counted on bookings made on your own supplier accounts: per traveller ticket for flights and buses, and per room-night for hotels. Each booking counts once, when it is ticketed or confirmed.
  • Flyett warns your account owner as usage approaches the plan’s limits. Usage above the included amount is billed at your plan’s rate, up to the plan’s ceiling, after which new bookings of that type are paused until your plan changes or the next period starts.
  • Paid add-ons are charged as shown when you add them. Billing periods follow Indian Standard Time.
  • Plan and usage charges are billed through Razorpay to the payment method you set up. Searches are not billed.
  • If a plan lapses, you have a 3-day grace period in which you can keep booking; usage in that period is billed afterwards.

7. Invoices and taxes

  • Flyett issues GST invoices for the amounts it charges your agency, showing your GSTIN where you have given it. Our GSTIN is 36AAGCF7336K1ZA (Telangana).
  • When Flyett refunds an amount it invoiced, it issues a GST credit note for that amount.
  • You are responsible for the GST on your own charges and for the invoices you issue to your customers. Flyett can produce those invoices and GST reports for you, using the details you enter.
  • Prices include GST where shown. Any tax deducted at source must be supported by a valid certificate.

8. When payment is late

Amounts are due when shown in Flyett or on the invoice. Flyett does not charge late fees. If an amount stays unpaid, new bookings are blocked until it is paid, and continued non-payment may lead to suspension under the Terms of Service.

9. Questions about a charge

If you think a charge or a settlement is wrong, write to support@flyett.com within 30 days of the invoice or settlement, with the booking or invoice reference. We will review it and correct any error. Undisputed amounts remain payable.