1. Grievance Officer
- Name: Nagaraju Kandukuri
- Designation: Founder & Chief Executive Officer, Fly Explore Traveltech Private Limited
- Email: grievance@flyett.com
- Address: 3rd Floor, Plot No. 1523, Road No. 62, Jubilee Hills, Hyderabad, Telangana 500033, India
Agencies, travellers and anyone whose personal data Flyett handles can write to the Grievance Officer about the Service, a booking made through Flyett, a payment or refund Flyett handled, or their personal data.
2. How to raise a grievance
Please include your name and contact details, the booking reference or invoice number if there is one, what happened, and what you would like us to do. If you are a traveller, it helps to tell us which agency you booked with.
For questions about a booking, travellers should first contact the agency they booked with, which can act on it fastest. You can come to us if the agency does not resolve it.
3. What happens next
- We acknowledge your grievance within 48 hours of receiving it.
- We aim to resolve it within one month of receiving it, and tell you the outcome and the reasons.
- If we need information from an airline, hotel, bus operator or other supplier, we tell you and keep you updated.
4. Personal data requests
To see, correct or delete the personal data Flyett holds about you, or to withdraw consent, write to grievance@flyett.com. Travellers can also ask for their data to be deleted at booking.flyett.com/privacy/delete-my-data, which confirms your identity with a one-time code. Invoices, and the name on them, are kept for 8 years because tax law requires it.
If you are not satisfied with how we handled a personal data request, you may complain to the Data Protection Board of India.
5. If you are not satisfied
If your grievance is not resolved, consumers can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the consumer commission with jurisdiction. This does not affect any other right you have under law.
6. How the Service is delivered
Flyett is software provided online. No physical goods are shipped.
- Agency accounts: access is given to the account owner once the account is set up; the owner then adds the team from within Flyett.
- Flights: the e-ticket is issued when the airline confirms ticketing, sent by email and available in Flyett straight away.
- Hotels: the voucher is sent by email when the hotel or supplier confirms the booking. Some rates are confirmed on request; Flyett shows the status until they are.
- Buses: the ticket is sent by email when the operator confirms the booking.
- Visa applications: Flyett tracks the application from documents to decision. Processing times and decisions are set by the embassy or visa centre.
- Documents can be re-sent from the booking at any time.
7. Other contacts
- Support: support@flyett.com
- Sales: sales@flyett.com
- Legal notices: legal@flyett.com
- Registered office: Plot No. 16, Anjandri Nagar, Ext. Chaitanya School, Nagaram (K.V. Rangareddy), Hyderabad, Telangana 500083, India